Legal

Refund Policy

Last updated: May 25, 2026

This Refund Policy explains how deposits and subscription fees are handled on Beyond Massage USA. There are two types of payments on our platform: secure session deposits paid by clients, and monthly or annual subscription fees paid by therapists. Each has its own refund rules described below.

Secure Deposit Refunds

When a client pays a secure deposit through Beyond Massage USA, those funds are held by Stripe until the session is confirmed complete. The following rules apply to deposit refunds:

Client is entitled to a full refund when:

  • The therapist cancels the confirmed booking for any reason
  • The therapist fails to show up to the scheduled session
  • The client cancels outside of the therapist's stated cancellation window (typically 24 hours before the session)
  • A dispute is filed and resolved in the client's favor by Beyond Massage USA administration

Therapist may retain the deposit when:

  • The client cancels within the therapist's stated cancellation window (typically less than 24 hours before the session)
  • The client fails to show up to the scheduled session without notice
  • The client enters the session code confirming arrival and the session is marked complete

Important notes on deposit refunds:

  • Each therapist sets their own cancellation policy, which is displayed before the client pays. Clients are responsible for reading this policy before submitting a deposit.
  • Stripe processing fees of approximately 2.9% + $0.30 are charged at the time of payment by Stripe. These fees are non-refundable in all circumstances, as they are collected directly by Stripe and cannot be recovered by Beyond Massage USA.
  • Refunds are processed back to the original payment method and may take 5 to 10 business days to appear on your statement depending on your bank.
  • The Beyond Massage USA platform fee of 10% is also non-refundable once a session has been confirmed.

No refunds will be issued when:

  • A deposit has already been released to the therapist after session completion
  • A client files a dispute more than 7 days after the scheduled session date
  • Fraudulent activity or policy violations are found on the part of the person requesting the refund

Deposit Dispute Process

If you believe a deposit refund is warranted and cannot resolve the issue directly with the other party, you may file a dispute through your dashboard within 7 days of the scheduled session date. Here is how the process works:

  1. 1Click the dispute button on the booking in your client or therapist dashboard within 7 days of the session.
  2. 2Provide a clear description of the issue and any supporting information.
  3. 3Our team will review the dispute and may contact both parties for additional information.
  4. 4A decision will be issued within 5 business days. The decision of Beyond Massage USA administration is final.

Subscription Refunds

Therapist subscriptions (Basic and Premium) are billed through Stripe on a monthly or annual basis. The following refund rules apply:

Free Trial

Your first month is completely free. No charge occurs and no refund is needed during the trial period. You may cancel before the trial ends to avoid being charged.

Monthly Plans

Monthly subscriptions may be cancelled at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.

Annual Plans

Annual subscriptions may be cancelled within 30 days of the annual billing date for a full refund minus any Stripe processing fees. After 30 days, annual subscriptions are non-refundable but your listing will remain active through the end of the billing year.

Terminated Accounts

Accounts suspended or terminated for violations of our Terms of Service are not entitled to any subscription refund regardless of time remaining in the billing period.

How to Request a Refund

For deposit disputes, use the dispute button in your dashboard. For subscription refund requests, contact us directly:

Email: contact@beyondmassageusa.com

Please include your account email, the reason for the refund request, and any relevant booking or transaction IDs. We will respond within 3 business days.